Question 1

How do we create our cakes?

Accepted Answer

YOI takes the craft of our products seriously. On behalf of our bakery franchises, we made the significant investment to open an artisanal bakery in the heart of Hanoi capital. We hired a skilled master pastry chef to create our diverse flavors of cakes ( each kinds is different) from an secret recipe that leaves us plenty of room to innovate.
Every cake is made by hand, using only the finest ingredients.
YOI's products are both gluten-free and kosher, and they are meant to support our customers’ desire to treat themselves to something decadent without disrupting their healthy lifestyles.

Question 2

How long will my macarons stay fresh?

Accepted Answer

For best results, our cakes should be refrigerated and consumed within 2-3 days of delivery, or they can be frozen upon arrival for up to a week.
Cakes are best served at room temperature. Please allow approximately 10 minutes to reach room temperature if coming from the refrigerator or 30 minutes if coming from the freezer.

Question 3

How can I place my order?

Accepted Answer

Standard orders can be placed online.
For special orders or events, visit our bakery store, leave a message on email or Facebook, or give us a call at 0969.429.141 and we’ll be happy to serve you!

Question 4

When should I place my online order?

Accepted Answer

Orders placed before 2pm EST Monday-Wednesday are processed the same day. 
Orders placed after 2pm will be processed the following day. 
Orders received after Wednesday 2pm and over the weekend are processed the following Monday.
Please note, we do not offer Sunday delivery. For an order to arrive by Saturday, orders must be placed by Wednesday at 2pm.

Question 5

Can I cancel my order?

Accepted Answer

You can cancel your order only if it has not yet shipped from our bakery. 
Please call customer service as quickly as possible following your order to request cancellation.

Question 6

How does shipping work?

Accepted Answer

We ship nationwide in Vietnam. However, for fresh types of cakes, we have just received shipping orders in Hanoi only.
To ensure the freshest cakes possible, we use DeliveryNow (https://www.deliverynow.vn/) which takes anywhere in Hanoi capital from 1-3 hours to process & ship. 
Please note, we do not offer Sunday delivery. For an order to arrive by Saturday, orders must be placed by Wednesday at 2pm.

Question 7

What if my cakes arrive broken?

Accepted Answer

Some light breakage may occur during shipment due to the fragile nature of macarons. 
Don't worry about this, we always take special precaution to ensure they’ll arrive in optimal condition. To achieve this, our cakes are placed in a protective clamshell and shipped chilled in special packaging. 
However, once they are out of our hands, we cannot be responsible for how they are handled by the shipper.

Question 8

YOI Bakery

Frequently asked questions