Change of mind return YOI Bakery will not accept the return of any products because you have changed your mind about your purchase. Once a product has been sold and exited our premises it cannot be returned and sold again. Therefore, a product must display a clear fault in order for a refund to be accepted. Store Return If a product has not met your expectations and you require a refund for your purchase you must: Contact us immediately and explain your complaint Bring the product back to the store for inspection no later than one days from the purchase date Bring the original sale receipt for proof of purchase To approve a refund YOI Bakery reserves the right to: Assess the condition and age of returned goods prior to providing a repair, exchange, voucher or refund Issue all refunds using your original payment method Determine whether a repair, exchange, voucher, part or full refund will be issued, which will be determined after product inspection. ​ Online Purchase The YOI Return Policy applies to online purchases. Instead of a store register receipt you will need to present a copy of the confirmation email document you received so we can trace your tax invoice on our system. In the case of making an online error or you wish to cancel your online order please contact the store immediately. We will also contact you if we discover any error in your order and a refund will be issued if applicable. ​ Product order A non-refundable deposit of 50% of the total price is required for all large orders If you wish to cancel or change your order please contact us immediately If you wish to cancel or change an order that required a deposit please contact us no later than one week prior to the pickup date Providing a tax invoice upon pick up for the full amount or deposit paid is not mandatory but is highly recommended.

At YOI Bakery we guarantee our products are made from the highest quality ingredients and are made with professional skill and standards to best indulge and delight all customers. If a product has not met your expectations you can bring it back and return the item for exchange, refund, repair or credit as long as it complies with our terms and conditions. If you have any questions about our Returns Policy please email us at yo.i.bakery@gmail.com, call us on 0969.429.141 or visit our store at 985 Giai Phong Street, Hoang Mai Distric, Ha Noi.

YOI Bakery is committed to protecting your privacy. Any personal information obtained from you for the purposes of executing a refund, repair, voucher or exchange will be handled with extreme confidentiality. Your email address, name and any other information you may provide is held in strict confidence. We only keep your information so that we can contact you. We do not sell or share your information with anyone else.

Various payment methods are accepted:​ • PayPal/ Visa card • Cash on Delivery