Orders can be place on the YOI Bakery website for one of two methods: in store pickup, local delivery in Hannoi. For each, a time and date must be specified.

• Delivery and shipments can only be delivered to addresses within Hanoi. • YOI Bakery is not responsible for delays in delivery times due to incorrect or incomplete addresses. • Delivery and shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling. • Orders will not be refunded for late deliveries or shipments in the event the business is closed or if the recipient is not available to receive the package when delivered. • Estimated delivery timelines do not take unexpected weather delays or other natural causes into consideration, which may affect arrival dates. • Weather and unforeseen circumstances can delay your shipment. We recommend that you schedule your order to arrive at least one day before your desired usage date to allow for any delays.

• YOI Bakery will have your order packaged for pickup at the time you specified. • YOI Bakery will only keep pickup order until close of business for the day specified for pickup. If you do not pickup the order, your order will be used for the homeless. You will not be issued a refund.